The website of 1555 was launched – 1555.gov.grof the Unified Citizen Service Number for labor, insurance and social issues of the Ministry of Labor and Social Affairs and the supervised bodies EFKA, OAED and OPEC.
Through the website 1555.gov.gr the citizen can be served immediately, easily and validly for the issues that concern him, without the need to call the call center of 1555. In simple words, he can now find an edge online.
The main feature of the website is the online Citizen Guide through which citizens can:
• To connect and use the electronic services of all bodies supervised by the Ministry of Labor and Social Affairs.
• To submit personalized requests or questions (tickets) and to follow their progress, through a personal box / repository of answers.
“From the beginning of its operation, we had emphasized that 1555 is not just a call center, but an integrated single service center for citizens that includes multiple channels for receiving, managing and monitoring their requests,” the Minister of Labor and Social Affairs commented. Kostis Hatzidakis and added: “The operation of the website 1555.gov.gr and the ability to provide personalized requests or queries and track their progress, serves just that logic. The citizen, without calling 1555, can through his website find an edge in the employment, insurance or pension issue that concerns him.
I have to remind you where we were a few months ago. From the chaos of downloaded phones we were transported to an environment of immediate service, without hassle and long waits. “Eight out of 10 citizens who used it in 1555 say they have found a solution to their problem, while the total number of calls made has exceeded 1.1 million.”
How electronic request / query works
The process of submitting the service request electronically through the Citizen’s Guide is very simple, safe and fast. The citizen enters the website 1555.gov.gr, selects the service for which it wants to query and then the “Electronic Query” section. After being identified with his personal Taxisnet codes, he is asked to state his contact details and enter his question or request in the relevant field.
Depending on the issue that concerns him, the citizen can submit a new request or request clarifications and information on the progress of a request he has already submitted. He can also attach any file he deems will help manage his request.
Each request submitted through this process is automatically routed to the competent working group of the Agency (EFKA, OAED, OPEC and other services of the Ministry), to process and resolve it. The citizen receives in the e-mail that he has stated the unique service number for his question, as well as a link that leads to his personal repository of answers. When the processing of the request is completed, it is notified via e-mail and receives a link to go to the repository, in order to be informed about the response of the institution.
The Citizen’s Guide is constantly enriched with new categories and electronic services, in order to cover all the labor, insurance and social issues that concern citizens.
Source: Capital
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