OnePlus has officially announced that the explosion of the new OnePlus Nord 2 smartphone was due to “external factors”, and not due to manufacturing defects or a problem with the quality of components.
We will remind, yesterday it became known that the OnePlus Nord 2 smartphone, which was purchased 5 days before, exploded, as a result of which the owner, who was riding a bicycle at that moment, had an accident and was injured.
The company’s support team immediately expressed deep concern about the incident and asked the author to contact OnePlus for further assistance. Now, OnePlus has completed its investigation into the incident and issued an official statement. OnePlus claims that its products go through a rigorous quality assurance process before entering the market.
The health and safety of our customers is our top priority. We contacted the interested user immediately after learning of the incident and began a thorough internal investigation. The results indicate that the damage to this device was caused by a separate incident related to external factors, and not by any manufacturing or product issue. However, we remain in close contact with this user and offered our support to resolve the issue. We would like to assure our customers that our products undergo rigorous quality and safety tests, including various pressure levels and impact tests, to ensure they meet leading industry standards and remain safe to use.
OnePlus
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