Recognizing that inclusive accessibility to its services is a social and moral obligation, PPC extends its service and service possibilities to consumers who are hearing impaired (deaf and hard of hearing).
Completely in harmony with the objectives of Corporate Social Responsibility and the customer-centric policy it applies, it is committed to their equal access, seeking not only to satisfy their needs but to serve and facilitate them.
From Friday, July 1, 2022, through the new “Service for all” service, hearing impaired consumers can independently, easily and safely access and use PPC services. The new service of PPC “Service for all” has the support of the Federation of the Deaf of Greece (OMKE).
PPC customers and anyone interested can visit the https://serviceforall.dei.gr application via www.dei.gr to schedule an appointment with a Customer Service representative, in the presence of a sign language interpreter, in order to get information but also to resolve their every request. Specifically:
– The selection of the appointment is carried out in simple steps through the application https://serviceforall.dei.gr where the customer receives a confirmation sms and e-mail with the login details,
– During the scheduled appointment, the customer participates in a video call, in the presence of an interpreter who uses Greek Sign Language and is served by a specialized customer service representative,
– Through the application it is possible to send documents and messages via chat,
– At the end of the communication, the customer receives an sms in order to answer a Satisfaction Survey in 3 short questions.
The service is available from Monday to Friday from 9:00 to 21:00.
The General Manager of Customer Management, Ioannis Tsagiannis, said in this regard: “Accessibility, in addition to being a legally guaranteed right, is at the same time a collective moral and social obligation. Through months of painstaking preparation, PPC offers a new service to our fellow citizens with hearing problems. We are the first company in the field of energy and one of the few in Greece that provide this service.
I would like to wholeheartedly thank everyone who contributed to this important project. PPC will continue to undertake initiatives for full, equal and unrestricted access and participation of all to its services, contributing to the elimination of discrimination and exclusion”.
Source: Capital
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