On this third day of the airmen’s strike, the service director of Procon-SP Rodrigo Tritapepe stated that the “snowball” of delays and cancellations is even greater.
In an interview with CNN Radio he said that the consumer “needs to seek out the airline, which has a duty to provide accurate, correct and easily accessible information.”
According to Tritapepe, the lack of clear information about the damage “causes discomfort.”
He explains that the first step in the face of the stoppage is to seek access to the progress of the flight via the company’s SAC and airline communication channels, such as on social networks.
The director of Procon-SP reinforced that the consumer, since he did not participate in the damage, “will not cost.”
“These issues of communication, food, accommodation, transfers, all expenses must be included with the receipts to charge the airlines.”
He also recalls that benefits acquired at the time of purchasing the ticket, such as a comfort seat or extra luggage, if they are not provided if there is a rearrangement of flights, the consumer must demand the return of the difference in money.
Even if the ticket was paid through a travel agency, there is “joint and several liability”, that is, both agencies and airlines can be sued.
Tritapepe said that Procon-SP channels are open to provide customer service at this time.
*Produced by Nicole Fusco
Source: CNN Brasil
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