The possibility of submitting complaints exists from 1/1/2022 at the Ministry of Rural Development and Food, always aiming at the best service to the citizens and especially to the farmers.
In particular, the complaints are submitted to gov.gr and specifically to the following positions:
/ Home / Citizen and everyday life / Complaints / Complaint on issues within the competence of the Ministry of Rural Development and Food
/ Home / Agriculture and Livestock / Agriculture / Complaint on matters within the competence of the Ministry of Rural Development and Food
These complaints are submitted in the following ways, as formulated in article 4 of Υ.Α.5030 / 2021:
a) Digitally, on the website of the Ministry of Regional Development (www.minagric.gr), in the position “Complaints”.
b) By e-mail, at the e-mail address [email protected].
c) Through the application of the Ministry of Regional Development and Infrastructure for mobile devices i-AGRIC, in the option Submit Request / Category “Complaints”.
d) By post, to the Ministry of Regional Development, at the postal address Acharnon 2, 10432, Athens
e) At the Secretariat, in person or through an authorized representative, at the address Acharnon 2, 10432, Athens.
f) By telephone, on the telephone line 1540.
The P.S.D.K. (Complaints Management Information System) consists of 2 subsystems: the Digital Service and the Management Application (back-office).
The Digital Service is posted on the Unified Digital Portal of Public Administration (gov.gr) and on the website of the Ministry of Regional Development (www.minagric.gr).
Upon entering the digital service, the complainant’s details are identified through TAXISNET (myAADE) and then the complainant fills in the required screen data of a standard complaint form online and uploads all the accompanying files related to the complaint.
Both to the screens of the Digital Service and to the screen outside it, the complainant will have access as defined in par.4 of article 2 of Υ.Α.5030 / 2021 [ορισμοί: ‘‘Καταγγέλλων’’].
When the complainant completes the registration, he submits the complaint.
In addition, there is the possibility for the complainant to file a complaint without using the digital service, if he does not wish to be identified through taxisnet or this is not possible, both by phone at 1540 and by downloading, either from the website of the Ministry of Interior. Α.Τ. or from the “Useful Links” link of gov.gr, the standard form and then printing and sending it in the ways (b ‘, d’, e ‘).
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Source From: Capital
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