Imagine that you go to the doctor and, in addition to feeling welcomed and supported, the professional has access to your entire medical record, knows your health history, including previous exams and treatments, and can also communicate with other professionals who have already provided care. you, to better understand your clinical condition and offer the most appropriate treatment.
It was precisely to offer 360° service that Hapvidathe largest health and dentistry operator in Latin America, adopted a model that is not only vertical, with services provided in its own network, but also integrated. This model aims to take care of the entire health journey of more than 15.7 million customers, at all stages of life, with a focus on health promotion and prevention, ensuring quality of life and, whenever necessary, the best treatment .
The advantages of integrated care
In Brazil, the predominant health care model is a model that operates in silos, with different parts acting independently and at specific moments. It is a model that focuses on treating the disease, without monitoring the patient’s entire journey or prioritizing health promotion. For example, hospital staff treating a patient often do not have access to their full medical history and, after discharge, do not track their progress. But will this individual take the medicine correctly? Follow the proper diet? Most likely, when he returns, he will present an even more serious clinical condition.
Contrary to this fragmented model, the Hapvidafocused on its mission of providing access to quality healthcare, adopts an integrated care system, in which patient data is available at any unit in its own network.
In the integrated model of Hapvidathe entire customer journey is monitored, from prevention to treatment, with a continuous focus on promoting health and the objective of ensuring a fulfilling life. Healthcare professionals have access to patients’ complete histories, actively participate in all stages of care and maintain constant communication with each other. This integration allows you to define the best clinical approach for each case, promoting complete, personalized and patient-centered care.
Combined with high standards of care quality, the technology and structure of the company’s own service network Hapvidathe Integrated System gains even more robustness and fluidity through the verticalization of services provided in hospitals, emergency rooms, clinics and laboratories of the largest health and dentistry network in Latin America. This approach enables personalized care, aligned with each patient’s journey. Regardless of the point of care, your information is available to healthcare professionals through the electronic medical record, ensuring continuity and precision in care.
A practical example of this model is the monitoring of chronic patients, who generally live with multiple pathologies and medications. In the integrated system of Hapvidaall professionals involved have access to the patient’s history, collaborate with each other and define a unified line of care. This prevents different doctors from prescribing isolated and disconnected treatments, ensuring a coordinated and efficient approach to the patient’s progress.
Attention to chronic patients
Epidemiologically, out of every 1,000 people, 2 to 3 have complex chronic diseases. For more than 27 years, CASE, the Chronic and Highly Complex Patients Management Program of Hapvidais dedicated to the comprehensive care of patients with chronic and highly complex illnesses, reinforcing its commitment to the lives and well-being of beneficiaries.
With the purpose of significantly improving health outcomes, CASE adopts personalized strategies and therapeutic plans, focused on early symptom management, rehabilitation and, above all, promoting quality of life. To this end, it has an interdisciplinary team dedicated to supporting each patient on their health journey.
CASE has a telephone center available 24 hours a day, 7 days a week, for quick and efficient service, reducing the need for emergency room visits and helping to prevent complications and prolonged hospitalizations, in addition to having special emergency care units. care for chronic patients. The program has given excellent results: it currently serves more than 20 thousand beneficiaries and has shown a significant improvement in their quality of life.
Focus on health promotion and prevention
For the Hapvidataking care of your health is much more than treating illnesses. To this end, it offers its beneficiaries and families a concept of Comprehensive Health Assistance, which ranges from the constant promotion of health through preventive care to the treatment of more complex diseases in customized lines of care for the monitoring of these chronic patients.
Focusing on the quality of life of its customers, the operator has Qualivida, an area focused on health promotion and prevention, through several lines of care that aim to constantly monitor patients included in these programs by a specialized multidisciplinary team.
In addition to this monitoring, Qualivida’s almost 200,000 participants receive assistance in referenced units, telephone support, therapeutic groups, as well as interactive lectures on various topics, such as, for example, smoking, obesity, quality of life, among others. In the case of corporate clients, companies, in addition to health promotion and disease prevention initiatives, also have customized lectures and informative materials for prevention actions.
See Qualivida’s main lines of care:
- Living Well Diabetes
- Feel good (Chronic Kidney)
- Live Lightly with the Column
- PAI – Elderly Care Program
- Cancer Patient Support Group
- GAPO (Support Group for Obesity Patients)
- Cardio Vida (for patients with cardiological problems)
- Safe Pregnancy Program (Special care dedicated to all pregnant women)
Always focusing on a high standard of quality service, with constant investment in technology and structure, and through the training of its professionals and their lines of care, focused on health promotion and prevention, the Hapvida has been providing access to excellent integrated healthcare for generations of Brazilians.
Visit the Hapvida NotreDame Intermédica website and find out more.
This content was originally published in Chronic patients achieve greater longevity and quality of life with Hapvida’s integrated health care on the CNN Brasil website.
Source: CNN Brasil
I am an experienced journalist and writer with a career in the news industry. My focus is on covering Top News stories for World Stock Market, where I provide comprehensive analysis and commentary on markets around the world. I have expertise in writing both long-form articles and shorter pieces that deliver timely, relevant updates to readers.
