Coinbase exchange reduced the freezing of accounts by 82%

Armstrong admitted that the problem of freezing user accounts on Coinbase lasts much longer than it is acceptable. Now the exchange uses improved work models, and will make additional improvements in the future. The new member of the Coinbase Products Dor Levi (Dor Levi), which joined Coinbase nine weeks ago, is engaged in the elimination of accounts for accounts.

Most of the progress was achieved due to significant investments in the infrastructure of machine learning. Due to the increase in the accuracy of all Coinbase models, there are fewer restrictions for users and less frozen accounts. However, the exchange will continue to apply restrictions on the accounts, in connection with court decisions and sanctions in order to comply with the law. Levy admitted that he still has a lot of work – he himself uses this platform, and current restrictions on accounts still do not correspond to his “own vision”.

Coinbase users have been complaining about accounts and sudden frost restrictions for several years, which can last several months. This encourages many traders to refuse to use the platform. In response to the post of Armstrong, one of his subscribers wrote that his Coinbase account was completely blocked more than two years ago, and the other user said that he refused to trade on a platform after an eight -month -old account of the account. One of the traders explained the long freezing of the slow work of the customer support service. According to the user, it is very difficult to talk to Coinbase with a living representative of technical support – this may require “whole eternity”.

Customer trust in Coinbase was also blown up by the mass leakage of data, as a result of which information about more than 70,000 customers was disclosed. In May, Armstrong said that he refused to pay a ransom to hackers, demanding $ 20 million in bitcoins from the exchange.