125 thousand users of the Coinbase exchange received letters by mistake stating that the two-factor authentication settings were changed. This plunged many into panic, and some even sold their assets.
On August 28, an error occurred that resulted in 125,000 Coinbase customers receiving emails. Later on Twitter, representatives of the site apologized for what happened and promised compensation in the amount of $ 100 to each of the recipients:
“We are focused on building trust and security in the cryptocurrency community to make an open financial system a reality. And we understand that such incidents can undermine that trust. We will continue to work to restore the trust of users who received erroneous notifications. ”
Many users, after receiving the notification, logged into their accounts on the exchange. Most limited themselves to changing the password, but some, succumbing to panic, decided to sell their crypto assets or withdraw them from the exchange.
In addition, some of the users who received the notifications were unable to log in to the exchange – the application writes about “connection problems”.
CNBC recently reported that since 2016, Coinbase users have filed over 11,000 complaints against Coinbase with the FTC and the US Consumer Financial Protection Bureau. They complain about missing money, break-ins and other problems.
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