Coinbase will change the infrastructure to prevent site outages during peak periods and improve the quality of its customer service.
During the latest bull rally in the cryptocurrency markets, Coinbase once again failed to handle the high volume of trading, which led to market disruptions and a surge in customer dissatisfaction. Twitter and Reddit. Coinbase will split its “monolithic” server application into “discrete” parts to limit the failure of individual elements and shutdown of the entire system, according to the update regarding the problems with the exchange on January 6-7.
“We continue to break down our monolithic application server into separate discrete services. This will allow us to have different scaling profiles for different parts of the API, which receive heterogeneous load. In addition, it will reduce the radius of damage if we have problems in a separate area, since this will only affect the API or the functions for which it is responsible, “- says the article in the exchange block.
Trading and buying was still available during the peak period, but other objects related to the functionality of the exchange limited the operation of applications. In another article on the exchange’s blog, Coinbase customer support apologized for the “delayed response time” – another source of frequent customer complaints. The exchange is committed to hiring more employees, rolling out a chat feature with customer support, and responding more actively to social media inquiries.
Recall that in December, information appeared about the preparation of the Coinbase cryptocurrency exchange for a public offering of shares (IPO). The company has filed preliminary documents with the US Securities and Exchange Commission (SEC).
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