THE Consumer Protection Code (CDC) it won Accessible versions announced During the 35th Ordinary Meeting of the National Consumer Protection System (SNDC), held last Wednesday (26) in Vitória (ES).
New editions include the CDC in simple languagefocused on people with Difficulty reading and low literacyand the Accessible CDC for people with disabilities (PCD). The initiative is the result of the partnership between the PROCON-ESthe Public Ministry of Labor in Espírito Santo (MPT-ES) and the Feapaes-ES.
At the event, the National Secretary of Consumer Protection, Wadih Damous, stressed the importance of consumer protection for a market fair and inclusive. New versions facilitate the Understanding the legislation by a broader audience, besides incorporating the Superndivement Law (Federal Law No. 14,181/2021).
According to Damous, this inclusion ensures that consumers in a situation of financial vulnerability have access to information about your rights. THE Superndivement Law establishes mechanisms for Debt Renegotiation and the Prevention of over -indebtedness.
DECODATION OF RIGHTS
The new code uses simple language and many accessibility resources, such as images and colors so that people with disabilities and those with understanding difficulties can understand information more easily. THE Easy reading is a right recognized by the Convention on the Rights of Persons with Disabilities.
The code is divided into 9 parts, each with a different color to facilitate navigation. Less known words have explanations to assist in understanding. The main objective is that the consumer Know your rights .
The contents of this code is part of the Legal PCD Project available at www.pcdlegal.com.br, where is also the full consumer protection code in text format, audio and video in pounds. This accessible format aims to reach a wider audience, including people with different types of disability.
The Consumer Protection Code (CDC) applies to various purchase situations. The CDC serves to guarantee its rights When you buy something or hire a service . More specifically, the CDC applies when you go:
- Buy in a store on the street .
- Buy over the internet
- Buy things that last
- Hire someone to do a service
- Buy a product or use a service somewhere
- Buy products (usually, which are defined as anything that can be sold for use or consumption, such as goods, food or objects. Examples include buying clothes, foods in the supermarket such as bread or juice, a shoe in a store, a cell phone, a television or any product sold for use or consumption)
In short, the CDC applies to virtually all product purchase transactions and service hiring performed between a consumer and a supplier. The goal is to protect the consumer, who is considered the most vulnerable part in this relationship.
Basic examples
The examples of Basic Consumer Rights Present in the Accessible Consumer Protection Code include:
- The right to which all product or service consumed is safe And do not cause health problems. For example, the use of medicines.
- THE Right to receive all information about the product or service that is buying or using. This includes price information, what the product is done, validity, and how to use the product. The information must be easy to understand. For example, bread packaging needs to indicate whether it contains lactose and/or gluten.
- THE right to choose What to buy or which service to use, being forbidden to force the consumer to buy a product that does not want or to buy something to have another product. For example, it is forbidden to oblige insurance when buying a mobile phone.
- THE right to repair When a product or service does not work as promised or defective. In this case, the consumer has the right to change the product, demand repair, request the money back or request compensation in court. Indemnity It is the money paid to compensate for the consumer for damage or damage caused by the product or service.
- THE right to a fair contract that is, a combined that does not cause damage to the consumer. The consumer has the right to know and understand everything written in the contract, and it is forbidden to include unfair clauses that benefit the supplier.
- THE right to regret From a purchase or hiring of service by phone or online within 7 days, without having to explain. For example, you can return a bought shirt and order the money back.
This content was originally published in the Consumer Protection Code gains affordable versions; Understand on CNN Brazil.
Source: CNN Brasil
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