Vishnu Patankar says that in the increasingly competitive crypto market, there is high staff turnover along with increased operating costs. The dynamics show that it is difficult for employees of crypto companies to cope with work tasks, especially during periods of peak market activity. According to the top manager of Kraken, artificial intelligence can come to the rescue – AI will simplify registering accounts, communicating with clients, and even listing tokens on platforms.
AI can automate repetitive tasks, increasing efficiency and reducing human errors. By using AI to interact with customers, Kraken has increased its operational efficiency by 30%, Vishnu Patankar announced. AI has proven itself to be a great tool for completing tasks without delay, boasts the CTO.
With the help of AI, Know Your Customer (KYC) procedures can be carried out and suspicious activities can be monitored on the platform, says Vishnu Patankar. On the development side, AI can be used to analyze user experience, quickly introduce products and better tailor them to customer needs.
“The integration of AI into the crypto industry does not eliminate people at all, but only transforms responsibilities. Employees are moving into positions where they need to adjust the work of AI and train it. This speaks to the synergistic relationship between human experience and the capabilities of AI,” says the top manager of Kraken.
Earlier, Ethereum co-founder Vitalik Buterin also spoke about the possibilities of artificial intelligence. According to Buterin, AI is capable of finding bugs and vulnerabilities in the blockchain, which would avoid serious technical risks.
Source: Bits
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