After Itaú, it is now the turn of Nubank customers to report platform instability this Friday (4). On social media, they complain about possible problems with the bank’s application.
Monitoring website Downdetector recorded that complaints started around 11am and peaked at 12pm. The most reported issues were account balance (68%), transfers (22%) and mobile app login (10%).
In a note, the bank says that part of the customer base found fluctuations in some services this Friday morning. “We regret what happened and inform you that operations are gradually returning to normal,” he said.
For some Twitter users, the Nubank account also said it was working to normalize the service as soon as possible.
Maria, you can relax!
Our team has detected an oscillation in the app and is already working to normalize it as soon as possible, if you need help with something urgent we ask you to contact us on 0800 608 6236.
— Nubank (@nubank) March 4, 2022
Vic, some of our customers have identified fluctuations in our application, but our operations are already gradually returning, okay?
Please try again later, ok?— Nubank (@nubank) March 4, 2022
See some publications related to Nubank on Twitter:
My Nubank app is buggy
— Felix (@FelixSouza99) March 4, 2022
@nubank what happened in the app, everything disappeared..
— Pedro Lucas (@PedroLu79684115) March 4, 2022
Source: CNN Brasil
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