The work of couriers gained even more prominence during the period of isolation caused by the Covid-19 pandemic. Now, a discussion that was already old returned to dominate social networks: Does the motoboy have to go up to the client’s apartment to deliver the order?
O @iFood and other apps involving delivery must IMMEDIATELY issue a note saying that motoboy IS NOT A WAITER
And that delivery is NOT ROOM SERVICE pic.twitter.com/948SnGWoc9— Luiz Guilherme Prado (@luizguiprado) February 8, 2023
The subject reverberated again after the influencer Luiz Guilherme Prado published a print that shows a friction between an iFood motoboy and a customer.
In the conversation, a man who claims to be a lawyer says that he cannot go down to the entrance to pick up the order and says that, if the service provider cannot go up, “he can cancel the order”.
The delivery person asks if the author of the order is in a wheelchair. The man replies, “No, but I’m paying for delivery. I really don’t want to go down (sic)”.
The motoboy says that the customer is paying for delivery and not for “room service”: “I’m not a waiter”.
The lawyer also writes that if he were to go down, he would personally go to the establishment and make the request. The man also threatens to open a complaint on the app and insults the delivery man: “You are very abused”.
“I asked you please. If they steal my motorcycle, who will give me another one?”, asks the motoboy.
wanted by CNN iFood said that “it values respectful relationships on the platform and environments free of harassment, prejudice and intimidation, in accordance with the values present in its Code of Ethics and Conduct”.
The application also said that “it does not require the professionals working on the platform to deliver directly to the customer’s apartment, as it understands that there are variables such as condominium rules, security issues or because there are no conditions to park the motorcycle on the road. public, for example. It has even reinforced good practices in the relationship with couriers in the platform’s communication channels and also in its application”.
Source: CNN Brasil
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