The head of one of the leading Banks of Australia Westpac Anthony Miller on the air of the 2GB radio station apologized to the client, whose funds were frozen for several days for security reasons.

The WestPAC client paid $ 50,000 to his account and tried to transfer part of the funds to the Coinspot cryptocurrency exchange, then to buy bitcoins. However, instead of processing the operation, the transaction was stopped, and the client received a call from the risk management team.

The user recorded a conversation with the WestPAC security service and reproduced it at the 2GB Sydney radio station. During the dialogue with a crypto -investor, an employee of the bank repeatedly questioned the purpose of the transfer, making it clear that the client’s answers were not clear and evasive enough.

After calling the user’s account, they were frozen for several days. According to him, as a result of blocking, he missed a profitable moment to buy bitcoins. The CEO of WestPAC commented on the incident on the air of the 2GB radio station where he apologized to the client and admitted that the bank was unnecessarily tough for the case.

At the same time, the head of Westpac was defending the measures taken to combat fraud, noting that almost every fifth attempt at cryptocurrency transfers, marked by the bank over the past month, was associated with fraud.

It should be noted that many Australian banks, including Commonwealth Bank, Anz and National Australia Bank (NAB), repeatedly froze accounts and blocked the cryptotrazations of customers.

Earlier, the Australian Securities and Investment Commission (ASIC) has achieved 95 organizations through the liquidation court that pretended to be invested in crypto actualists, foreign currency and goods.