doValue: Digital solutions for the borrower

Electronic debt settlement application, electronic settlement agreement, electronic payment e-Payment are some of the digital solutions provided by doValue Greece, which has entered the new era of digital transformation, providing traders with a range of services, aimed at information and avoid time-consuming and bureaucratic procedures.

The company has designed an innovative website (www.dovaluegreece.gr) with a modern and friendly environment, where every borrower will be able to search for information on digital services and solutions offered for the settlement and final settlement of debts and submit their requests electronically.

doValue: Digital solutions for the borrower

The digital services of doValue

– Electronic Submission of Settlement Request e-Debt Settlement: With the e-Debt Settlement service, debtors can submit, without waiting, without delay, quickly and without bureaucracy a request for debt settlement. With the help of the special digital tool for registering requests, the debtor is instructed in completing the necessary fields, such as: installment, required documents, personal data and contact information of the debtor.

Finally, the request receives a unique registration number which acts as a reference number for its future communications, through the digital tool or through the call center for the stage of the processing of its request.

– Electronic Signing of e-Signature Regulation Agreement: With the e-Signature service, the debt settlement agreement is signed electronically, with the result that the process is completed quickly and safely.

Once the debt settlement request is approved, the company informs the debtor how it can sign. Depending on the debt, he signs electronically and through a video conference process.

The process is done carefully and safely at every step since before the electronic signature, there is the possibility for the interested party to read in detail the terms in the regulation contract.

Also, in order to complete the signature, the use of a one-time code (OTP) is required, which is sent to the mobile phone registered at doValue Greece and finally, after the electronic signature, the interested party receives by email an electronic copy of the regulation agreement using email through which the signing process was launched.

The advantages of e-Signature are that the process is completed without delays since the debtor does not need to move to sign the settlement agreement. It also saves time by choosing the day and time that serves it and of course there is no need to print a copy of the regulation contract, since it receives it electronically in its email.

In addition to reducing time, the benefits of the service are also environmental, as it significantly reduces paper consumption and saves natural resources.

– Electronic e-Payment: Through the e-Payment service the payment of the debt is done electronically, simply, quickly, safely and without commission.

In order to pay the debt electronically, it is necessary to use a debit card and not a credit card.

There should also be an email address, which will be used exclusively for the specific transaction. The necessary details for the payment will be sent to this email.

If the amount of the payment is over 2,000 euros per transaction, the electronic payment is divided into several payments, while there is a specific time period from the sending of the e-mail to make the payment. Enter the time period in the e-mail that is sent.

– Online communication with an Online Advisor representative: With the Online Advisor service, it is possible to communicate directly and securely from the debtor’s premises through a video conference with a specific representative of doValue Greece, to discuss issues related to debt settlement.

Through the teleconference with a specific representative of doValue Greece, the interested party can be informed about the settlement programs that have been designed for him, to design together with the online advisor the optimal debt repayment plan as well as to submit a request for debt settlement.

Regarding the implementation of the video conference through the Online Advisor service, it is done with absolute security, observing all the protocols of protection of the debtor’s personal data, through a Microsoft Teams teleconferencing application, the installation of which is simple, fast and free from the smartphone (via App Store or google play) or from the Computer. In addition, the conference call appointment can be forwarded to anyone who considers that the interested party should attend the meeting (eg the accountant), as long as the representative has been informed about his / her participation.

– Electronic request for information about your debt e-Requests: With the e-Requests service, debtors can from anywhere, without waiting, quickly complete the relevant actions for certificates, documents or other requests such as:

Certificate of debt, repayment, payments, interest
– Account statement
– Installment / account information (L.3869)
Request to remove the Pre-Note
– Replacement and Renewal of Insurance policies
– Personalized proposed debt settlement solutions

– Electronic Forms e-Forms: The e-Forms service provides all the standard forms needed for issues related to debts for immediate and easy access such as: for third party authorization, for regulations according to the Code of Ethics, for filing an objection and for the processing of personal data of special categories .

Source: Capital

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