EFKA becomes digital: 50 electronic services at the service of the citizen

More than 50 modern and immediately accessible electronic services have been launched by e-EFKA, in the framework of the strategy for upgrading the service of the citizens. These services allow thousands of policyholders to be served quickly and easily, from home or work, without the need for physical presence and waiting at the institution’s branches.

Today, 1.2 million electronic transactions are made every month, preventing such movements and significantly reducing the inconvenience in the daily life of citizens. At the same time, significant time is freed up for the human resources of the organization, in order to be utilized in areas with increased needs, such as e.g. the management of pension claims.

The electronic services of e-EFKA are accessible both through the single web portal of the State Gov.gr, as well as through the official website www.efka.gov.gr and are addressed to all the insured (employees, freelancers, self-employed), to retirees, but also to public and private sector bodies.

In particular, by category, the following services are provided:

Employees:

Granting of Insurance Capacity to an indirect member

– Electronic Sickness Allowance Application

– Online Funeral Expenses Payment Service

– Certificate of previous service

– Issuance of a European Health Insurance Card

– Individual Insurance Account

– Certificate of Insurance Awareness

– Inventory Certificate

– Personal details

– Camping Applications 2021

– Insurance Capacity

– Electronic Services of the Insurance Debt Collection Center (K.E.A.O.)

– Electronic Services of the Disability Certification Center (KEPA)

Freelancers, self-employed and farmers

Granting of Insurance Capacity to an indirect member

– Certificate of Insurance Awareness

– Start / Change / Termination of Insurance

– Unemployed Contributions

– Declaration of Parallel Employee Employment

– Land Workers’ Contributions

– Issuance of a European Health Insurance Card

– Inventory Certificate

– Insurance Capacity

– Personal details

– Camping Applications 2021

– Certificate of Contributions for tax use

– Service for acceptance of contracts par. 9 article 39 of Law 4387/2016 (DPY)

– Selection of Insurance Category of Main Insurance of Auxiliary Insurance and One-Time Benefits from 1/1/2021

– Settlement of debts to EFKA for self-employed, self-employed and farmers Law 4611/2019

– Application for Debt Dispute Law 4554/2018

– Electronic Services of the Disability Certification Center (KEPA)

Employers

– Inventory of a Natural Person in the Register of Employers

– Certification of employers

– Employer Certificate for Sickness Allowance

– Certificate of Insurance Awareness

– Electronic APD Submission

– Electronic Submission of Public DPA

– Employer Financial Card

– Management of Contracts from which an obligation arises to issue a D.P.Y. (Par.9 Art.39 L.4387 / 2016)

– Individual Employee Insurance Account

– Settlement of debts to EFKA for employers L.4611 / 2019

– View of submitted DPA salary periods from 2002 to 2012

Retirees

– Online Retirement Application Service

Granting of Insurance Capacity to an indirect member

– Electronic Pension Advance Application

– Monitoring the progress of the retirement application

– Retrospective information note L.4670 / 2020

– Printing of Pension Reduction Return Information Note

– Print a monthly information note

– Printing an annual information note

– Objection / request for treatment against a monthly information note for payment of the main pension

– Personal details

– Online Funeral Expenses Payment Service

– Electronic Application of pensioners to EFKA for the reductions in the main and auxiliary pension

– Electronic Application for Auxiliary Pension t.TEAM

Public and private sector bodies

– Obtaining a Certificate of Insurance Awareness

– Certification of Institutions for Obtaining a Certificate of Insurance Awareness

– Checking the Validity of Proof of Insurance Awareness

– Validity Check of Previous Service Certificates and Inventory

– Electronic Service of Medical Associations

– Certification of Institutions for the Notification of Disability Certification Result

– Announcement of Disability Certification Result

– Submitting a Request for Overdue Health

Debtors

– Certification of debtors

– Electronic Debtor Information

– Debtor Debt Chart

– Electronic Debtor Card

– Calculation of Adjustment Installments

– Debt settlement

In addition, a special electronic service has been created and is available to the citizens for the returns of the retroactive to the heirs of the deceased pensioners.
https://apps.ika.gr/eAccess/login.xhtml

It is noted that for those transactions that can not be done electronically, there is the possibility for an electronic appointment request at the physical branches of e-EFKA (https://www.efka.gov.gr/el/e-ephka-elektroniko-aitema-exypereteses- kleisimo-ranteboy). The medium-term goal of e-EFKA is all transactions with citizens can be done electronically and some of them can be done only electronically.

In addition to services to insured and retirees, e-EFKA provides more than 10 electronic services to accountants and tax experts, in order to facilitate their work and drastically reduce the number of daily visits to physical branches.

The strengthening of electronic services is part of a series of actions of e-EFKA to upgrade the service of citizens. These include the operation of the new, unified call center 1555 that operates free of charge on a 24-hour basis, the myEFKAlive service for the convenience of the inhabitants of the island areas, the increase of the number of services provided through the KEP etc.

Utilizing modern digital tools, e-EFKA continues to drastically improve the level of services to citizens, addressing pathogens and problems that have characterized its operation in the past.