Emirates has officially apologized to its passengers for the chaos caused at Dubai airport due to the storm that hit the Arabian Gulf and announced that it will return all their luggage. The chairman of the airline, Sir Tim Clark, in a letter released to the public, said that a special team had been formed and that those stranded at the airport left behind a total of 30,000 pieces of luggage. “We sincerely apologize to any customer whose travel plans have been disrupted,” the letter said, according to independent.co.uk. “We recognize and understand our customers' frustration with congestion, lack of information and confusion at terminals. We recognize that the long queues and waiting times were unacceptable,” he added. “We have set up a task force to sort and deliver to their owners approximately 30,000 pieces of luggage that remain,” Sir Tim Clark noted in the letter, adding that “it will take a few more days… We ask for your patience and […]
Source: News Beast
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