If an iPhone 13 user changes the display through unofficial service centers (those that are not licensed by Apple), Face ID is not working on their smartphone. Even if the original display has been replaced. In one of these services, the original screen was installed twice, and in both cases Face ID stopped working. If you put the original part back in place, Face ID will resume functionality.
Apple has long been criticized for making it difficult for third-party service centers to repair the company’s devices. The company is already informing users that their display is not original. This year, a similar message appeared for cameras. The company says such prompts allow smartphone owners to know if they are using original Apple parts. It is also part of a plan to ensure that only certified technicians are repaired by Apple products.
With the release of the iPhone 13, the company has made it even more difficult for its customers to repair third-party services. As shown in the video, the iPhone 13 display does not have components for Face ID because the entire TrueDepth camera system is housed in the smartphone itself. Despite this, Face ID stops working.
Apple has an iPhone repair program that allows any company or third-party service provider to become an Apple Authorized Partner only if they meet their requirements. These service centers gain access to original parts, manuals and instructions for devices, including information that is not available to others. However, they often have higher prices and longer wait times.
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