Samsung Electronics has issued an official comment on complaints from users of Galaxy Buds Pro wireless headphones (review) about unpleasant symptoms.
Users complain of various unpleasant, painful manifestations in their ears, including the appearance of pus, scabs, blisters, and inflammation.
In response, Samsung said the Galaxy Buds Pro earbuds have been internationally tested prior to being marketed and confirmed to be free of harmful substances. As Samsung explains, since earbuds are in-ear, sweat and moisture can cause user-described problems.
Regarding the issue that the Galaxy Buds Pro are too large and can irritate the skin of the ear canal, Samsung has confirmed the potential for discomfort due to the design of the earbuds and recommended that users regularly clean and disinfect the earbuds while keeping the ear canal dry.
In addition, Samsung noted on the official website that the earbuds contain acrylate and nickel, so people with allergies should avoid wearing them for extended periods.