This Tuesday (28), the Procon Foundation-SP and the company Itapemirim Transportes Aéreos (ITA) signed a Voluntary Commitment Term in which the ITA must reimburse people who make a complaint on the website of the consumer protection agency.
It is worth noting that, second or Procon, the agreement does not exempt ITA from administrative or judicial liability.
On December 17, the airline suspended operations — something that left passengers surprised and without travel.
Itapemirim had 514 flights scheduled for the last day of the month. In all, more than 45,000 passengers were left unattended this year.
According to Procon-SP, ITA must forward requests for reimbursement and provide an immediate request for a refund with the financial institution responsible for the credit card within ten days.
In addition, purchases made in installments will receive refunds in the form and term of the card. In case of non-compliance, the airline will receive a fine of R$ 5 million.
Another point that was agreed is that the company must take the affected passengers to the city where they live, and the displacement must be done primarily by air.
People who had their flights canceled may also receive a subsidy with accommodation, food and transport expenses paid by ITA.
The document also signals that the Itapemirim it should provide a 24-hour service channel for Procon units in several states.
For those who prefer to settle at physical points, there will be face-to-face service at Congonhas and Guarulhos airports, both in São Paulo.
*With information from Agência Brasil
Reference: CNN Brasil
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