An instability in the Itaú app led several users to report cash outflows or inflows from their bank accounts this Thursday morning (3).
The institution’s official page responded to several customer complaints on social media. In the messages, Itaú confirms the instability and says that the problem is being resolved.
The monitoring website Downdetector recorded a spike in complaints involving Itaú this morning. Most of them (55%) were registered as internet banking operations, and 32%, login to the application.
At 10:30 am this morning, #Itaú appeared in third place on Twitter’s “trend topics” in Brazil as one of the most talked about topics. In the complaints, users report over-values in their accounts or under-values: “Itaú, where’s my money?”, complained a user on Twitter this morning. “Itaú, I never asked you for anything, don’t take it back (the money), no”, writes another.
In a note to CNN Brasil Business, Itaú Unibanco informed that it is working to correct the problem of intermittence that affects its systems this Thursday morning (3), with an impact on the statement of statement and current account balance for part of its customers. . The bank regrets the inconvenience and works to correct the situation as quickly as possible.
Source: CNN Brasil
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