At airports around the world, airline employees are scrambling to reassure customers and try to provide some clarity about when — or if — their flight might finally take off.
Some are turning to paper-based systems to try to speed up the process while their IT system is down because of the global cyber blackout.
While staff can comfort customers, little can be done until computer systems are fully operational again, said Mary Schiavo, an aviation analyst at CNN and former Inspector General of the U.S. Department of Transportation.
“The lines at certain airports are literally out the door. So it’s having a pretty big impact. People are clinging to the hope that the fix for the computer problem has been put in place,” Schiavo told CNN .
But she said “you can’t fly” without a fully operational IT system. “Apart from tagging your luggage, it’s all computerized,” she said.
“While people on the ground at the airport can do their best to help people, try to do whatever they can for them, literally getting a plane off the ground without a computer is pretty much impossible,” she said.
Source: CNN Brasil
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