Within a year, from the start of the pandemic until now, there has been a real revolution in the world of work. In addition to the most striking aspects (the loss of thousands of jobs, the acceleration of smart working …), a more “gentle”, in a certain sense more attentive, method has crept in. Many companies have tried, through questionnaires and virtual meetings, to understand how their collaborators and employees were facing this complex period, in a certain sense with more “compassionThan in the past.
“Bring the compassion in the workplace not only helps to reduce the immediate suffering of people directly affected by a trauma, but it can also help to recover from future setbacks more quickly and increase their attachment to colleagues and therefore to the company itself “, explains Carlo Rinaldi, Marketing and Communication Director of Glickon, an Italian company specializing in People Analytics dedicated to human resources and management, “When people know they can bring their stress, pain or discomfort to the office and talk about it openly with colleagues or superiors, they no longer have to waste energy trying to ignore or repress it and can go back to work more easily and effectively. This also creates a positive circle that reinforces each other, as getting back to a routine can be healing in itself. Compassionate listening leads to a more humane leadership, which is essential for bringing about positive change ».
For this, Glickon has developed what they call the Sentiment Analysis, a set of techniques (surveys, text analysis, questionnaires …) that are used to deduce the feeling of an individual, in this specific case an employee. Thanks to some diagnostic tools it is thus possible to promptly detect the state of mind of people in the company and anticipate and modulate some decisions.
It is clear that then, as usual, there is that gap between saying and doing: after the company has taken all the necessary information, it would be good and right for it to do something concrete afterwards. And Glickon, which on Monday 8 February dedicates a digital event (free and open to all) entitled Fueling human leadership with compassion, outlines the first five steps, good practices to concretely change the mood of a company.
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