A misunderstanding, too much workload, the difficulty in managing stress: it can happen to complain about a colleague or a boss, spilling the beans with another colleague, able to understand the situation and accept the outburst. Be careful to do so, however, in theera of electronic communications.
Three senior Netflix film marketing executives were fired precisely because the company’s leaders learned about theirs complaints about Slack. According to theHollywood Reporter, the three thought they were exchanging private messages, but another employee discovered “several months of these messages” and reported them.
“According to the sources,” writes the newspaper, their direct boss, Jonathan Helfgot, who was one of the people criticized, “was extremely reluctant to fire them for their comments, arguing that it is obvious that employees let off steam and that such dire consequences are not justified. But the sources say he had to give in to the pressure of the company’s superiors ».
Apparently the problem wasn’t that executives complained, but that they didn’t go directly to the people they criticized to discuss their problems. Netflix co-CEO Reed Hastings famously cultivates a culture of radical transparency, and asks employees to “to tell someone just what you would say to their face“. The goal is to ensure that everyone in the company behaves at the highest level possible. In Hasting’s book, «No Rules Rules», his co-author Erin Meyer explains: “On Netflix, not talking when you disagree with a colleague or keeping quiet when you have feedback that might be helpful is tantamount to being unfair to the company. After all, you could help the company, but you are choosing not to».
But when it comes to criticizing someone who is above the hierarchy? It is natural that the dynamics of power can discourage some employees. Hastings acknowledges the problem in his book, and says the company tries to address hesitations by instructing managers to actively solicit feedback in regular one-on-one meetings and use a grateful tone of voice.
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