New corporate identity for HEDNO

The new corporate identity of HEDNO was presented by the CEO of the company Mr. Tassos Manos in a special event, in the presence of the Minister of Environment and Energy Mr. Costas Skrekas.

With the central motto “An Energy Network for all”, HEDNO enters a new era focusing on digital transformation and modernization with a simultaneous upgrade of the electricity distribution network and its services.

“HEDNO is changing corporate identity and entering the new era of digital networks with dynamism, with high level services and strong environmental standards,” he said. Minister of Environment and Energy, Costas Skrekas He added: “The ambitious investment program of the company will make a decisive contribution to the modernization of the electricity network and to the achievement of the national goals for the increase of RES and the reduction of greenhouse gas emissions. The transformation of HEDNO will lead to the upgrade of services consumers and more effective protection of the natural environment “.

For his part, o President of HEDNO, Nikolaos Bakatselos He stressed: “After a very successful and creative two-year course sealed by the extremely successful privatization of 49% of HEDNO shares, we are turning the page.

The new upgraded and modern HEDNO acquires its new corporate identity, which underlines this change. A new identity that matches the new modern profile of the Company, a new identity that will accompany him throughout the course of his transformation.

With a specific development roadmap and with the active and dynamic participation of all its executives and all its employees, HEDNO is turning the page, transforming, evolving and modernizing.

“Fully recognizing its important and multidimensional role in the energy market, HEDNO now adopts a modern business model and with coordinated actions and determination, changes on a daily basis and moves forward into the future.”

“Today marks the beginning of a new era for HEDNO and seals our commitment to transform our Company into a modern company that, based on the best service of all citizens, is digitized and upgrades the Greek electricity distribution network to Me. of many decades of history of the group and in the almost ten-year course of HEDNO, the new corporate identity marks the change, the development and the new bases that we have laid in the last two years for our dynamic contribution to the energy transition of our country. is a catalyst for the transformation of the Greek energy market into a market of active consumers and new environmentally friendly technologies, while successfully implementing all the objectives of the National Strategy Plan for Energy and Climate. era of stagnation in the era of development and extinction “underlined” Managing Director Mr. T. Manos.

It is noted that the event was also attended by the President of PPC Mr.G. Stassis, the Secretary General of the Ministry of Environment and Energy, etc. Sdoukou and the President of RAE Dr. Ath. Δαγούμας.

New Digital Services

The focal point of citizen service, the www.deddie.gr acquired a digital assistant, Kyros, who accepts the visitors’ questions and guides them in order to satisfy their requests faster.

– The site’s service application is being upgraded and now allows citizens to process a very wide range of their requests, for example from a request for a meter check, to a new connection and a request for a night counter.

-For the announcement of the fault, in addition to the application on the site, a mobile app was created for both iOS and Android, so that the citizen can easily and quickly inform about any fault from his mobile phone.

-The call center 11500 operates 24 hours a day, both for the announcement of faults and for every request for service or communication, while a new free telephone line will be announced soon from landlines and mobiles.

-All citizens can now submit electronically through the site applications for charging infrastructure of electric vehicles.

-The field work of the technical staff is digitized, such as for example work for consumption measurements, for valid and reliable processing but also for more direct communication with consumers.

-Telematics is applied for the management of the vehicle fleet, for more immediate interventions in the Network, ensuring improved response times to any expected or emergency event.