The founder and general director of the OKX Crypto -Run, Star Xu (Star XU) explained the blocking of user accounts with “false works” of the control system.

According to the general director of the trading platform, such systems have a number of problems like a “high level of erroneous judgments and fuzzy collection of customer information”. The Technical Support Service is trying to improve the processes of checking accounts, assured the top manager.

“One of the biggest problems is“ false works ”when the system mistakenly identifies ordinary users as risky. Even with the most advanced databases and technologies in the industry, it is still difficult to determine with one hundred percent accuracy: whether the account meets the requirements, ”Star Xui explained.

The team for compliance with the norms and risk assessment includes about 600 employees. Their task is to ensure that OKX It will not be used for illegal activity, including financing terrorism and abuse during trading, the head of the exchange said.

According to him, regulatory departments tend to push the platforms to more careful risk control. Therefore, some users, despite compliance with the requirements and normal behavior, can still receive additional requests from the team, Star Sui admitted.

The OKX cryptocurrency exchange previously registered in the Seychelles, OKX announced the launch of its centralized trading platform and the OKX Wallet wallet in the United States.