The Balance company recommended the suspension of the use and consumption of pet treats after confirmation of contamination with ethylene glycol.
Ethylene glycol is a highly toxic organic solvent that causes kidney and liver failure and can even lead to death when ingested.
In a statement, the brand states that it recalls three batches of the “Balance Bifinhos” and “Snack Dental” products (see the full below ).
The company advises suspending the consumption of three specific batches of “Bifinhos Balance”:
- Balance Chicken Baby Steaks
LOT 22V074
Manufactured on 03/15/2022 - Balance Steaks Meat Vegetables
LOT: 22V085
Made on 03/26/2022 - Balance Roasted Chicken Steaks
LOT: 22V085
Made on 03/26/2022
another case
In September, the National Health Surveillance Agency (Anvisa) prohibited the commercialization, distribution, handling and use of two batches of the ingredient propylene glycol of the brand Tecno Clean Industrial Ltda.
The lots were preliminarily analyzed by the Ministry of Agriculture, Livestock and Supply (Mapa), which detected contamination by ethylene glycol.
During the investigation of deaths of several dogs, conducted by Mapa, the occurrences were associated with the consumption of dog treats made with propylene glycol, with evidence of contamination by ethylene glycol.
Balance Announcement
Ethylene glycol case – Recall of three batches of Balance Bifinhos e Snack Dental product
Out of respect for you and your pet, we have come to explain some facts and make an important request in the event of product contamination by ethylene glycol.
We are very sorry for what happened and we stand in solidarity with the tutors who lost their pets in this unfortunate situation.
Like other brands, Balance also sells products manufactured by outsourced suppliers, such as Snack Dental and Bifinhos Balance.
Since the first suspected cases came to light, we have been demanding explanations from these suppliers – Bassar, in the case of Snack Dental; and Patense, in the case of Bifinhos – and both assured us that their products that we sell were not suspected of being contaminated by ethylene glycol.
However, respecting our non-negotiable values of quality, safety and integrity, we chose to carry out our own independent technical analyzes on both product lines.
In September, as soon as we received conclusive results that indicated the presence of ethylene glycol in Snack Dental Balance batches, we started to recall (recall) these products from the market and from consumers’ homes.
In the second week of October, we are asking you, the tutor, to immediately suspend the consumption of the following three batches of Bifinhos Balance and activate our service channels to carry out a recall process for all Balance Bifinhos products. of these lots. Are they:
– Shake Baby Chicken Steaks
LOT 22V074
Manufactured on 15.03.2022
– Balance Steaks Meat Veggies
LOT: 22V085
Manufactured on 26.03.2022
– Shake Roast Chicken Steaks
LOT: 22V085
Manufactured on 26.03.2022
It is important to point out that any other Balance product other than Dental Snack or that is not among these three batches of Bifinhos can continue to be consumed by your pet normally, as they strictly meet our quality and control standards, being, therefore, within compliance. of security.
We continue to monitor and assist investigations with MAPA and other competent bodies, complying with all the guidelines and responsible measures that are requested of us.
We are available to assist you directly and answer your questions through our customer service channels, on the website https://balance.com.br/contato/, or on the number 0800 728 2822 (from Monday to Friday, from 8:30 a.m. to 5:00 p.m.).
A hug,
Team Balance.
Source: CNN Brasil
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