PPC extends the opening hours of its call center and offers the possibility of communication and service for any issue that concerns them, daily from 07:00 to 23:00 and on Saturdays from 10:00 to 20:00.
With the new extended service hours, calling the toll free number 800 900 1000, the PPC call center:
– provides information on new products and services,
– accepts requests for electricity and gas contracts,
– makes payment arrangements,
– pays bills using a credit or debit card,
– provides information and clarifications regarding charges contained in the accounts,
– offers assistance with e-bill technical support.
According to the announcement of PPC:
“In addition, during non-business hours, our customers can receive automated information about the balance of their account and the methods of payment, as well as the progress of their applications to PPC.
The trust shown by PPC customers in telephone services is confirmed daily. Indicatively, in 2021 more than 4 million calls were answered, while in 2022 every month more than 400 thousand customers are served.
Please note that for 80% of these calls the average waiting time does not exceed 20 seconds.
At the same time, PPC conducts a telephone survey in order to determine the degree of satisfaction with the service experience. It is noted that 80% of respondents say they are satisfied or completely satisfied with the services provided.
The range of service possibilities, the alternative ways of support (telephone, electronic service, chat, automated information), the free call in the call center as well as the extension of the schedule, bring PPC closer to its customers.
PPC will continue to evolve its services, strengthening all communication channels for the best, most direct and most efficient service to its customers “.
Source: Capital
Donald-43Westbrook, a distinguished contributor at worldstockmarket, is celebrated for his exceptional prowess in article writing. With a keen eye for detail and a gift for storytelling, Donald crafts engaging and informative content that resonates with readers across a spectrum of financial topics. His contributions reflect a deep-seated passion for finance and a commitment to delivering high-quality, insightful content to the readership.
