Procon-SP expanded in-person service to serve consumers impacted by the power outage in São Paulo. Since last Friday (11), according to Enel, an electricity distributor in São Paulo and the metropolitan region, heavy rain has affected the supply of electricity to 2.1 million customers.
From Tuesday (15), stations will be installed in train and subway stations in the capital of São Paulo, such as Tatuapé (CPTM), Sacomã (Metrô) and Jabaquara (EMTU), from 9am to 3pm. In addition, the Procon-SP headquarters, located at Rua Conselheiro Furtado, 503, in the Liberdade neighborhood, is also providing in-person services.
The objective is to facilitate the registration of complaints by consumers who faced difficulties with the lack of energy and to expand support to the population. To register a complaint, the consumer must present their electricity bill.
Enel, the main energy supplier in the region, was notified by Procon-SP to explain the measures taken to restore energy supply and serve affected consumers. The other energy concessionaires operating in São Paulo were also called upon to present their action plans in climate emergency situations.
According to the company, as of 2pm this Monday (14), power had been restored to around 1.7 million people.
Procon-SP face-to-face service
The police stations in the capital that have posts from the Procon-SP body are:
- 8th DP Brás (Rua Sapucaí, 206, Brás);
- 24th DP Ponte Rasa (Av. São Miguel, 3551, Ponte Rasa);
- 27th DP Campo Belo (R. Demóstenes, 407, Campo Belo);
- 35th DP Jabaquara (Av. Eng. George Corbisier, 322, Jabaquara);
- 42nd DP Parque São Lucas (Av. do Oratório, 1588, Parque São Lucas);
- 44th DP Guaianases (R. Salvador Gianetti, 386, Guaianases);
- 50th DP Itaim Paulista (R. Tibúrcio de Sousa, 760, Itaim Paulista);
- 78th DP Jardins (R. Estados Unidos, 1608, Jardim América).
There is also a service point at Universidade Zumbi dos Palmares (Av. Santos Dumont, 843, Bom Retiro). All of these locations are open from 9am to 3pm. Procon-SP also provides services at the Citizenship Integration Centers (CICs), from 9am to 3pm, at the following addresses:
- CIC SUL: Rua José Manoel Camisa Nova, 100, Jardim São Luis (on Wednesdays);
- CIC LESTE: Rua Padre Virgilio Campello, 150, Itaim Paulista (Wednesday to Friday);
- CIC WEST: Estrada de Taipas, 990, Jaraguá (Wednesday to Friday);
- CIC NORTE: Rua Ari da Rocha Miranda, 36, Jaçanã (from Tuesday to Thursday);
- CIC FEITICO DA VILA: Estrada de Itapecerica, 8.887, Capão Redondo (on Mondays and Tuesdays);
- CIC CASA DA CITIZENSHIP: Rodovia dos Imigrantes, Km 11.5, casa 19, Jabaquara (from Tuesday to Thursday);
- CIC GRAJAU: Rua Pinheiro Chagas, s/nº, Parque Alto Rio Bonito (from Tuesday to Thursday);
- CIC do Imigrante (service only for Immigrants): Rua Barra Funda, nº 1020, Barra Funda (on Mondays).
This content was originally published in Procon expands support for complaints about power outages in SP; find out where on the CNN Brasil website.
Source: CNN Brasil
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