THE National Social Security Agency (e-Ε.Φ.Κ.Α.) is currently solely responsible for collecting all insurance contributions and for the payment of all pensions and lump-sum benefits to all policyholders, whether they work in the public or private sector, whether employed or self-employed.
it is about a extremely demanding mission, with significant challenges at administrative and technical level. Main request for both e-Ε.Φ.Κ.Α. as well as for the leadership of the Ministry of Development and Social Affairs, is the quality service of the citizens.
In this endeavor, a number of digital solutions have been developed recently, such as electronic platform https://www.efka.gov.gr, which allows the faster processing of a series of cases concerning citizens, in relation to EFKA.
One of the most important improvements that the platform allows, concerns the issuance of pensions. Until recently, citizens who wanted to apply for retirement had to visit EFKA branches and waste time waiting to be served.
Today, this need does not exist. Those interested can now submit their applications electronically, but also to monitor their progress, without the need for travel and waiting in queues.
Specifically, through of the Online Retirement Application Service Citizens can apply electronically for the award of a pension with the same right or for the award or transfer due to death in e-EFKA. In all cases, with the electronic submission of the application, an electronic application number and an electronic protocol number are given, which is taken into account in the processing of the retirement application.
In addition, to better serve retirees, EFKA provides a range of online services:
– Electronic Main Pension Advance Payment Application. This is the new service of digital application for advance payment against the future pension, which concerns the persons who submit a pension application to e-EFKA. https://www.efka.gov.gr/el/elektronike-aitese-prokataboles-syntaxes
– Monitoring the application process for e-EFKA retirees. It is possible to electronically monitor the progress of the retirement application. This service prevents tens of thousands of visits each year to physical e-EFKA branches. https://www.efka.gov.gr/el/syntaxioychoi/parakoloythese-poreias-aiteses
– Printing of Pension Reduction Return Information Note. Retirees can print a Return of Pension Reduction Information Note, which shows in detail the amounts of the retroactive. https://apps.ika.gr/eAccess/login.xhtml
– Print a monthly information note. https://www.efka.gov.gr/el/syntaxioychoi/pleromes/ektypose-meniaioy-enemerotikoy-semeiomatos
– Printing an annual information note. https://www.efka.gov.gr/el/syntaxioychoi/pleromes/ektypose-etesias-bebaioses-syntaxeon
– Online Funeral Expenses Payment Service. This online service eliminates one of the main pathogens of the benefits and insurance system, allowing the timely payment of funeral expenses, without inconvenience to relatives. https://www.efka.gov.gr/el/elektronike-yperesia-pleromes-exodon-kedeias
– Electronic application of pensioners to EFKA for the reductions in the main and auxiliary pension https://apps.ika.gr/eAccess/login.xhtml
– Electronic Application for Auxiliary Pension of ETEAM https://apps.ika.gr/eAccess/login.xhtml
– Objection / request for treatment against a monthly information note payment of the main pension https://apps.ika.gr/eAccess/login.xhtml
– Granting insurance capacity of an indirect member https://www.efka.gov.gr/el/choregese-asphalistikes-ikanotetas-emmesoy-meloys-kai-apographe-sto-metroo-toy-e-ephka
In addition to the continuous strengthening of electronic services to retirees, An important priority for e-EFKA remains the rapid settlement of outstanding pensions. In this context, the Control Tower has been put into operation, to monitor the progress of retirement applications in real time, while in November 179 certified private lawyers and accountants took action in the first phase, in order to help as external partners in speeding up the process. award of pensions. Also, the expansion and improvement of the digital pension system “ATLAS” continues, so that the process is performed digitally automated.
Through the use of modern digital tools, e-EFKA gradually overcomes chronic problems and malfunctions of the past. It improves its organization, readiness and efficiency and steadily upgrades the level of its services to the citizens.
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Source From: Capital
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