The implementation of the project “Transformation of Consular Procedures” of the Ministry of Foreign Affairs, was undertaken by the Association of Companies “VODAFONE PANAFON SA – QUALITY & RELIABILITY SA” by the Information Society (IS), with a total budget of 3.911.290 32 € plus VAT. In the Union Q&R participates with 51% and Vodafone with 49%.
According to a relevant announcement, the object of the project is the transformation and digitization of the services provided by the Consular Authorities of the ministry worldwide with the aim of:
– the fight against bureaucracy and on the other hand
– processing requests without the physical presence of citizens for requests related to: Certificates, Certificates, Passports, Military, Power of Attorney, Relocations, Tax, etc.
At the same time, in the same announcement it is noted that with this project it is expected to achieve the digital transformation of the Consular Procedures utilizing cutting-edge technologies such as.
– virtual assistant services,
– use of technical intelligence
digital submission of documents, and
– interconnection with digital platforms of the General Government.
Supported procedures will be offered on a 24-hour basis in 19 different languages, between citizens and Consular Authorities offering:
– Answers to various daily questions of citizens
– Instructions for processing queries – requests through a virtual assistant
– Digitization of the request process
– Determining the day and time of receipt of requested documents in cases where identity is required
– Electronic payment of consular fees by citizens for the administrative acts of the Authorities.
The project upgrades the level of services provided by the Ministry of Foreign Affairs with:
– Promotion of the Minister of Foreign Affairs as an organization that provides substantial and immediate information and support to citizens’ requests.
– Speed of information and processing of transactions of the interested parties
– Improving the image of the Foreign Minister
– Enabling online download of data from the Central Services
Achieving efficiency and effectiveness of public administration and services provided
– Improving the operational operation of the Consular Authorities
– Operating cost savings
Achieve a high degree of standardization, accuracy, quality and speed of service
The project implementation schedule is 24 months.
Finally, it is noted that Q&R has implemented and supports the productive operation of complex and critical Information Systems, based on state-of-the-art technologies, for many organizations and companies in Greece and abroad. In its thirty years of operation, it has contributed significantly with its know-how and the innovative software products it has developed, to the digital modernization of the wider public and private sector and to the creation of value and competitive advantage, through technology, for its customers.
Q&R’s clientele currently includes more than 250 large organizations and companies in the Private and Public sector. Utilizing new technologies, the company develops new solutions in the field of cloud services, offering modern services specially designed for small and medium businesses.
Source: Capital
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