The Athens International Airport (AIA) IT and Telecommunication Systems Business Unit, following the inspection process of TÜV AUSTRIA HELLAS, the country’s leading certification body, successfully completed the re-certification of the Quality Management System (ISS) in accordance with ISO 900 requirements. : 2015 and the Service Delivery Management System and the requirements of ISO / IEC 20000-1: 2018.
With the application of the two international standards, the overall framework of operation and management of the provided IT Services of Athens International Airport was evaluated, with the ultimate goal of continuous service and customer satisfaction, improving performance, recognizing risks and eliminating them.
On behalf of the Athens International Airport, Mr. Alexandros Ziomas, Manager of the Information Technology & Telecommunication Systems Business Unit, points out: and ISO / IEC 20000: 2018 respectively, it is confirmed that the IT services management processes are in line with both our company’s needs and international best practices. our passengers as well as the visitors of the airport, ensuring the best quality of services provided to the institutions and companies operating in the wider Airport Community and, finally, the evolution of our Management, which at a very fast pace and of, the ap process implementation, flexibility, multiple functionality and efficiency contribute to the digital transformation of the company. ”
“At TÜV AUSTRIA HELLAS we feel special satisfaction that our company is the first choice for the Certification of Quality Management Systems and IT Services, leading companies and organizations in our country. The recent re-certification of Athens International Airport with the international standards ISO 9001: 2015 & ISO / IEC 20000-1: 2018, proves that Athens International Airport consistently offers high quality IT and telecommunications services, with the ultimate goal of efficient service and satisfaction of their customers “, says the CEO of TÜV AUSTRIA HELLAS, Ioannis Kallias .
Source: Capital
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