The printer manufacturer Brother has confirmed that its devices are experiencing problems when connecting via USB to computers running the Windows 11 operating system.
Brother noted that when connected to a computer using a USB cable, company devices may simply not be recognized, users may not be able to change their settings or connect more than one printer.
In addition, Brother also provided a list of scripts and tools that cause problems:
- Device Configuration Tool
- Paper Size Adjustment Tool
- Distributed Printing Tool
- Custom ID Setting Tool
- Wireless setup wizard
- P-Touch Editor 5.4
- Updating the software
- Transfer manager
- Template settings
The problem is being investigated for both inkjet and laser printers. A huge list of models is listed on the manufacturer’s website. As a temporary workaround, Brother advised customers to use “another type of connection, such as wired or wireless, if available.”
Interestingly, earlier this year Microsoft fixed a very similar issue where printers were having problems connecting via USB, however this was in Windows 10.
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