The ‘map’ of the 1 million calls to the Ministry of Labor

By Dimitris Katsaganis

Questions regarding the use of EFKA’s electronic services, parental leave, child allowance, but also the responsible statements of companies-employers in compliance with the obligation to submit unvaccinated and non-sick employees to a diagnostic test of disease by Covid-19 are asked to answer potential behind the unified call center of the Ministry of Labor (1555).

In more detail, according to secure information from the Ministry. Labor, the 28 most frequently asked questions of the citizens to the Ministry of Labor, per body of its supervision are the following:

ΕΦΚΑ

1. EFKA Online Citizen Service: Guiding the citizens in the electronic services of EFKA

2. Cash benefits: Required documents, how to submit an application as well as date of payment of sickness and maternity allowance.

3. Pension Awards: Retirement Application – Award, Course and Recalculation of Pension

4. Insurance: Renewal of insurance capacity ending 28/02/22

5. Pension Payments: Questions about the reason for late payment of pension advances

OAED

6. Maternity – payments: Parental leave and conditions for obtaining leave as well as payment of maternity benefits

7. Student Leave: Provide clarifications for student leave due to the current examination period

9. Unemployment: How to register – renew – declaration of presence of citizens through the electronic services of OAED

10. Programs: Questions about the start time of public benefit programs

OPEC

11. Payment of Allowances: Child Allowance (A21), Welfare Allowance, Minimum Guaranteed Income (EEI) and Housing Allowance

12. Electronic Platform: Questions regarding the Uninsured Elderly Housing Assistance Allowance where it was informed that it will operate 1/1/2022

13. Applications: Course of applications for uninsured seniors

14. Emergency Assistance: Questions about the non-payment of emergency allowance of 250 euros for the disabled and Uninsured Elderly of OPEC

15. Appointment at KEPA

Social solidarity

16. Housing Allowance: Submitting applications, duration of housing allowance and abolition of automatic renewal of applications

17.Minimum Guaranteed Income: Application process

18. Child Allowance: Date of application

19. Birth Allowance: What is the amount of the allowance granted and if it is a lump sum payment

20. Personal Assistant Service: When will the service start and who can benefit from the service

Industrial Relations

21. Responsible statements of companies-employers of compliance with the obligation to submit unvaccinated and non-sick workers to a disease diagnostic test by Covid-19

22. Statements of suspension of employment contracts of employees from companies in which a music ban is imposed and whose operation is restricted until 12:00 a.m.

23. Unilateral statements by artists

24. Joining the program First Stamp

25. Information on obtaining sick leave

Labor Inspectorate

26. Information on how to pay a complaint after termination of employment

Equality

27. Neighborhood nannies

28. Incidents of Violence

Calls per carrier

It is reminded that based on an announcement by the Minister. Of Labor, within the 6 months of operation of the uniform service number of the Ministry of Labor (1555):

– 1,051,176 citizen calls have been answered

– 97.5% of the questions and requests of the citizens who contacted 1555 were processed immediately either at the time of the call or after a few days. The remaining 2.5% are complex questions that are addressed as a matter of priority and will be answered in the near future.

– The total number of calls to 1555 amounts to 1,131,391 (93% response rate)

– The average waiting time does not exceed 1.12 minutes.

– The average number of answered calls per day reaches 10,433.

EFKA is the body that collects the largest number of calls, as so far 746,517 citizens’ calls have been served for issues within its competence.

A total of 136,677 calls have been served for OAED jurisdiction issues, 124,141 calls for OPEC issues and 31,814 calls for Labor Relations issues, followed by SEPE jurisdiction issues with 7,359 calls, Social Solidarity issues with 3,465 Municipal / Municipal calls calls. In addition, 1555 has forwarded a total of 1,655 calls to the SOS Hotline 15900, which provides immediate counseling and psychological support to women victims of violence.

K. Hatzidakis: “The citizens embraced in 1555”

On the occasion of the publication of these data, the Minister. Labor also commented that “even in the case of the new service number 1555 the numbers are relentless. In 1555 it has served in the first 6 months of its operation more than 1 million citizen calls with an average waiting time of 1 minute. It turns out that 1555 is indeed a line “to find an edge. The citizens” embraced “in 1555 and the vast majority were served in the issue that concerns them”.

He stressed that “it is typical that 97.5% of the questions were answered either immediately at the time of the call or after a few days, while the remaining 2.5% will be answered as a matter of priority in the near future. Of course there are those citizens “They were not satisfied with the answer they received. However, they received an immediate and substantiated answer without being charged and without waiting for hours on their handset”, he noted.