V. Koutentakis (Piraeus Bank): Digital media create new competition rules

With the development of digital tools, customer service is done, to a large extent, remotely, with simple digital media and the same efficiency, said Mr. Vassilis Koutentakis, Senior General Manager, Chief Retail Banking of Piraeus Bank, at the international conference Future of Retail 2022 of the Hellenic Confederation of Commerce and Entrepreneurship (ESEE).

The primary goal of the banks is to further simplify and accelerate the business service processes, maintaining the same and higher level of quality and efficiency, according to Vassilis Koutentakis.

In the discussion on “Smart Transactions & New Trends in Payments”, Mr. Koutentakis pointed out that banks, with financial products, will support companies’ efforts for digital transition, such as their investment plans in general. “At Piraeus Bank we have created the 360 ​​Funding portal, through which the entrepreneur can be informed about the programs in which he can join based on his KAD, about the detailed data of the subsidy he will receive and about the eligible expenses that he will have to contains its investment plan “.

“Financial institutions have made great strides in the field of digitization and the state has made it even bigger,” Koutentakis said, stressing that transactions have been simplified and the need to focus on security.

He stressed that the physical banking branch will continue to play an important role and that it is crucial to use financial tools that will support companies’ efforts for digital transition.

The Senior General Manager of Piraeus Bank noted that it is important for banks and companies to take initiatives in this direction, talking about the need for a single payment platform.