A passenger attacked and cursed an app driver after he refused to enter the garage of the condominium where she lives, in Salvador, Bahia. The case happened in December and went viral on social media in recent days, after the driver released the video.
In the images, the woman said she was carrying “high value” jewelry and was therefore scared. The driver refused to enter the garage and said he saw no need.
But, after all, Can the driver refuse? The answer is yes.
In contact with CNN Uber clarified that trips are requested from one point to another, and, in this case, the driver arrived at the destination requested by the passenger. “Uber regrets the case and considers the use of violence unacceptable. The user’s account was banned from the platform,” the company said in a statement.
Uber has an Uber Community Code, a document that explains what is permitted and what is not permitted in the conduct of users and partner drivers – including delivery drivers.
This material, available on the company’s website, reinforces that all members of the community need to follow the code.
Video shows driver being attacked in Salvador :
“Our community is widely diverse, and you will likely encounter people who are different from you or have beliefs that differ from yours. The guidelines in this section help promote positive interactions across all experiences,” the term reads.
Among the recommendations, the company advises that drivers and passengers avoid intimate questions, comments about appearance, explicit comments or gestures, flirting and flirting, and that they do not show indecent materials.
“Failure to comply with any of the guidelines may constitute a material breach of the terms of your contract with Uber, which may result in the loss of total or partial access to the Uber Platform”, explains the company.
See what is and is not allowed:
Passengers
- Passengers cannot intentionally dirty, damage or vandalize drivers’ vehicles or electronic devices (cell phones, tablets, etc.), if this happens, the passenger will have to bear the cleaning and repair costs.
- It is prohibited to consume drugs and carry open alcoholic beverages during the trip
- Passengers must wear seat belts and helmets
- The company prohibits aggressive, confrontational and harassing behavior, both by employees and customers.
- It is also not permitted to carry firearms or any other type of weapons such as knives and tasers.
- Passengers can start an audio recording through the Uber app itself
- Uber users cannot request rides for anyone under 18
- Uber does not allow sharing of accounts between users, each passenger must have their own registration and keep it active
- In the case of a trip with more than one person, the person requesting the trip is responsible for the behavior of others during the trip
Drivers
- No physical touching is allowed; except for passengers who require assistance such as those with mobility restrictions – such as wheelchair users – who may need assistance getting in and out of the vehicle, or when limited physical contact is unavoidable – such as during certain Uber Moto rides
- Communication between the driver and passenger must be limited to the duration of the trip, unless it is to return an object forgotten during the trip
- Drivers cannot refuse trips based on race, age, gender, nationality, religion, social class or any other type of discrimination
- Based on the Brazilian Traffic Code, it is prohibited to drive under the influence of alcohol or drugs
- Children under 10 must always be transported in the back seat; Drivers can wait if the passenger wants to install a child seat before starting the trip
- If you do not feel comfortable installing the seat, if the child does not meet the height and weight safety requirements of the seat, or if you believe it is not safe to travel with the child, the driver can also cancel the request.
- Passengers with service animals or disability assistance equipment (such as wheelchairs and crutches) cannot be refused travel.
- Drivers can install image/audio recording applications; recordings can be presented as evidence to Uber, police/legal authorities and insurance companies if something goes wrong on a trip
- Sharing or live streaming images, audio or audio or video recordings on social media and/or other public places violates the Uber Community Code
This content was originally published in What is allowed and what is prohibited when traveling via an app like Uber? on the CNN Brasil website.
Source: CNN Brasil
I’m James Harper, a highly experienced and accomplished news writer for World Stock Market. I have been writing in the Politics section of the website for over five years, providing readers with up-to-date and insightful information about current events in politics. My work is widely read and respected by many industry professionals as well as laymen.
