Yandex.Telephony – virtual PBX, which allows you to process customer requests, as well as organize work within a company or a separate team. The service will be useful for both small and medium businesses and freelancers. With Yandex.Telephony, you always stay in touch, do not miss customer requests and communicate with your colleagues for free.
Yandex.Telephony allows you to mark up calls from customers and within the company according to your own rules, create customer segments and customize call processing logic, manually and automatically create tasks and assign performers.
For each client segment, you can independently configure processing rules taking into account the work schedule of your company, as well as create personal greetings using Yandex speech technologies.
With the help of Yandex.Telephony, you can track the statuses of colleagues on the line in real time, set up a voice menu, and much more so that not a single customer request is left unattended.
In order to efficiently organize the work of the sales or support department, Yandex.Telephony has the functions of consulting during a call, transferring a call to another employee.
With the help of the address book, you can always analyze the number of calls of each client, as well as quickly go to the list of his calls and related tasks.
In a convenient interface, it is easy to track the workload of employees, control the volume of tasks they have completed, received and missed calls. Call recording will allow you to control the quality of service and analyze controversial situations.
- Simple – with a single number
Choose multichannel city numbers in 56 city dialing codes. Customers no longer need to memorize employees’ personal phone numbers or listen to short beeps.
- Lossless – with processing algorithms for incoming calls
In order not to lose calls and save customers’ time, adjust the processing algorithm. It can be as simple as distributing calls equally among employees. Or complex – with redirection depending on the work schedule or client status. It all depends on your business and adapts as it develops.
- Convenient – in one tape
All calls are collected in the feed. It instantly shows both new contacts and the entire history of your customers. You can see all the details of the call, taking into account the internal communications of your employees.
- Continuously – in the office, on the road, on a business trip
Yandex.Telephony works wherever it is convenient for you – on a computer, in a mobile application for different platforms. You are constantly in touch with customers and employees.
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