Consumers will have a new chance in March to negotiate debts, says Febraban

Between March 7th and 31st, consumer month, the Brazilian Federation of Banks (Febraban) will promote the National Debt Negotiation and Financial Guidance Task Force, a period in which individuals who have overdue debts with financial institutions will be able to meet and pay off your debts, in addition to receiving access to exclusive content on financial education.

“The national task force is a joint action that not only contributes to the rebalancing of the budget of families, but, mainly, promotes financial education, which is essential for the consumer to be able to avoid risk indebtedness, to have more information about banking products and services. and improve your financial health”, explains Isaac Sidney, president of Febraban.

The initiative, promoted by Febraban in partnership with the Central Bank of Brazil, the National Consumer Secretary (Senacon) and Procons from all over the country, has a specific page, which aims to guide the consumer through financial guidance paths until the submission of negotiation proposals in the conflict mediation platform Consumidor.gov.br, a system created by Senacon with the adhesion of more than 160 financial institutions.

On the task force page, among other tools, the interested party will find the link to the Registrato, the Central Bank’s system through which it is possible to access the Loan and Financing Report (SCR), which contains the list of debts in their name to the Financial Institution.

To join the task force, the consumer can choose to negotiate with the creditor institution within the consumer.gov.br platform or directly with the banks’ digital negotiation channels.

On the page, the interested party finds a model of complaint on which they can base their request, which, once sent, gives the bank a period of 10 days to analyze the request and present a proposal.