E-EFKA is part of support.gov.gr

E-EFKA is part of the citizen service support.gov.gr, in the context of the continuous upgrade and improvement of digital services offered to citizens and businesses, according to an announcement by the insurance company.

Through the new service, citizens can submit to the Unified Digital Portal of the Public Administration Gov.gr questions regarding the use of the digital services of e-EFKA and after their processing, to receive their answers.

Until recently, the submission of applications-questions of the traders for e-EFKA services that are posted on Gov.gr, was served by the citizen’s visit to the e-EFKA website.

This process is now being replaced by the digital platform support.gov.gr. In this way, a new digital communication space for citizens and businesses is created, for the submission of questions, requests and the receipt of answers for the use of all the digital services, which are posted on Gov.gr.

How does it work

To submit a service request, the trader selects “contact” on the e-EFKA digital service page available from Gov.gr, for which he wishes to submit a service request or query.

The service is entered using the personal TaxisNet codes, while depending on the service for which the trader is interested, additional information may be required.

When filling in the details, you are asked to enter a valid e-mail address (email) and contact number of the trader. The contact details are used exclusively for the best service of the citizen.

After submitting the request, it receives an e-mail with the unique service number of the query that has been asked.

The requests are automatically forwarded to the competent departments of the General Directorates of the Administration of e-EFKA, they are charged directly to specialized employees, who are responsible for providing the necessary information, clarifications or documents, regarding the requests or questions of the citizens.

When the specialized employee completes the answer, the trader receives a notification via e-mail (email) to receive the answer, from the personal service repository of Gov.gr.

The above digital service is part of the overall strategy of e-EFKA to upgrade the level of service to citizens through digital channels (operating 50 electronic services, extension of myEFKAlive service, permanent appointments, provision of digital services of EFKA and through KEP) through the operation of the single service number 1555.