As it became known, Google is canceling pre-orders for the Pixel 6 without explaining the reasons for the cancellation. Moreover, some buyers report that they do not receive previously paid money for a smartphone.
The story is gaining momentum, with numerous complaints about canceled orders popping up on Twitter, Reddit, and the Google Fi support forum. Indeed, the company is not giving money back to some consumers, but they did receive in the mail gift Pixel Buds Series A earbuds, which they relied on for pre-ordering the Google Pixel 6.
Review Geek decided to investigate the situation and confirmed that its order was also canceled, after which Review Geek contacted Google support, asking for an official comment.
Finally, Google announced that there was a glitch in preparation for the launch and there were “issues with the terms of sale.” So far, these are all details. It looks like the company is trying to solve the problem and start shipping, so the money is not refunded.
Interestingly, only pre-orders that were made through the company’s official store are canceled. Third party online stores and retailers don’t have this problem.
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