Users of new Apple laptops based on Apple’s proprietary M1 platform began to complain about cracks in the screens that appear during normal use. The problem is seen in both the MacBook Air and the M1 MacBook Pro based on the Apple M1.
In some cases, Apple repaired or replaced laptops for free, while most other users were billed for the repair.
Here’s a fairly typical story from an affected user:
I have a Macbook Pro M1. Bought in March 2021. Yesterday morning I opened it and found cracks on the screen. I contacted Apple and was forced to pay £ 570 up front to have it repaired. I told them that I didn’t do anything to damage the screen, but they replied that they would take a decision on the damage, if I’m guilty, I’ll lose my money. ”
Apple’s official community and Reddit have discussion threads in which users either report that cracks appeared when they opened or closed the lid, or that they just showed up the next time the laptop was opened. One example of complaints:
The same thing happened to me. The laptop was on my desk, and when I opened it, it broke and showed stripes. “
Among the messages from affected users, there are a couple of hints on the possible causes of such problems. Firstly, this could happen if the laptop was closed with any debris on the bottom. This is a risk for any laptop, but it is possible that much smaller, even imperceptible particles are the danger here.
Second, the screen could bend when closed, opened, or carried. One user suggests that the bezel is too weak to properly protect the display.
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