Gives Covid-19 to chaos, 2022 was another turbulent year for the aviation industry. In much of the Northern Hemisphere, the busy summer season was marked by delays and cancellations, while in United States A new study this week found that airline passenger satisfaction is declining across all industries.
Still, as we head into the quieter travel months of September and October, there was cause for celebration in London this Friday, as industry leaders gathered at the Langham Hotel for the Skytrax World Airline Awards 2022 – the first time the event has been held in person since 2019.
Skytrax, a UK-based airline and airport rating website, conducted over 14 million customer surveys in over 100 countries between September 2021 and August 2022 to discover the world’s current favorite airline.
This year’s winner was no stranger to the podium. the newly crowned Qatar Airways has won the top prize a total of seven times since the awards were introduced in 1999.
The Qatari flag carrier also won eight more awards, including Best Business Class, Best Business Class Seat and Best Business Class Dining Room. That’s going to be a lot to bring back in your carry-on.
Just two months ago, the airline ranked first in the AirlineRatings.com of the best airlines in the world.
The chief executive of the group of Qatar Airways Akbar Al Baker, thanked his “amazing employees” for “their continued dedication and motivation” and said that “winning these awards in the same year that we celebrate our 25th anniversary is even more rewarding.”
Shortly after receiving the award, he told the CNN Travel that the secret to the airline’s sustained success was: “Consistent service, consistent product, consistent attention to passengers and absolute dedication from everyone who works for the airline”.
Singapore Airlines, the world’s No. 2 new airline according to Skytrax research, also won nine awards, including Best Cabin Personnel, Best First Class, Best First Class Seat and Best First Class Catering.
Emirates, the flag carrier of the United Arab Emirates, took third place and was also awarded Best Inflight Entertainment, Best Economy Class, Best Catering in Economy Class and Best Seat in Premium Economy Class.
Japan’s ANA (All Nippon Airways) ranked 4th and was also named the cleanest airline in the world: not easy when two years of Covid-19 have meant that customers are particularly attentive to hygiene and cleanliness standards. In addition, it won four more awards, including Best Airport Services.
Australian airline Qantas ranked fifth in a survey of more than 350 airlines, conducted in English, French, Spanish, Russian, Japanese and Chinese.
Delta Air Lines was the leading airline in the US, winning six categories of region-specific awards, while Turkish Airlines was the top airline in Europe, taking home four awards, including the highly competitive title of Best Airline in Europe.
In one of the biggest changes of the day, Irish airline Ryanair – which has never been afraid to stir up controversy in its 37-year history – triumphed in the awards for the first time, claiming the crown for Best Low Cost Airline in Europe.
This success with customers is largely due to the fact that it emerged this summer as one of the most trusted airlines in the region, canceling relatively few flights and even offering “rescue” flights in July and August to help stranded people. by cancellations of its competitors.
Albertine Murasira, a flight attendant for RwandAir, which won the best air crew service in Africa, said the award would encourage the carrier to raise standards even further.
As it is an award for “best employees, this is a very big win for us,” she told CNN. “This will encourage us to continue taking care of our passengers.”
Edward Plaisted, CEO of Skytrax, said that while the awards celebrated the best in aviation, the industry was still facing the strain of Covid, staff shortages and fuel price increases caused by the conflict in Ukraine.
“All in all, it wasn’t the happiest moments in many ways,” he told the audience at the ceremony.
Airlines do not pay any entry or entry fees to qualify for awards and all survey and award event costs are paid by Skytrax. For the complete list of winners, visit the Skytrax website.
The 20 largest airlines in the world in 2022, according to Skytrax:
1. Qatar Airways
2. Singapore Airlines
4. ANA (All Nippon Airways)
5. Qantas Airways
6. Japan Airlines
7. Turkish Airlines
8. Air France
9. Korean Air
10. Swiss International Air Lines
11. British Airways
12. Etihad Airways
13. China Southern Airlines
14. Hainan Airlines
16. Cathay Pacific
18. EVA Air
19. Virgin Atlantic
Source: CNN Brasil