Yes, the warranty lasts 24 months, but who is responsible for it? What if I want to extend it for a while? Or what if the display broke a few weeks after purchase? And again: which numbers to call and on which sites to book an appointment in one of the official stores, for brands that have them? And where to find the list of external but authorized service centers, which can repair a broken smartphone with the original components and in decent, if not quick, times?
I after sales services they are a central element of the shopping experience for a smartphone or consumer electronics product. Know of do not be abandoned immediately after purchase, perhaps an expensive purchase, to be able to easily use the coverage offered by the guarantee or to be able to comfortably send and receive by courier, in a few days, a phone to be repaired can make a difference even in the choice phase. Apple and Samsung know this well, and over time they have made assistance a flagship of their business.
The other main brands that divide the Italian market have also grown, from this point of view, between agreements with dozens if not hundreds of authorized centers, home pick-up services, shortening repair times, additional plans (free or payment) dedicated perhaps, as in the case of Oppo or Samsung, to specific models, the more expensive ones. In the following tabs we have listed with details, numbers, links and references all the roads to take if your iPhone, Galaxy, Xiaomi, FindX or other needs a repair, advice or a solution for any problem, under warranty or not.
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